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150 Canyon Circle Drive
Sedona, Arizona, AZ 86351, United States

Reservation Policies

• All Maximum occupancies listed for our rooms include children and infants. They are counted the same as an adult. We do not accommodate more than the maximum number listed for any room.

*  We only have one roll away bed that is only available in the Coconino Suite when booked for 5 people.

• Rates do not include 6.325% tax

• Check-In time is 4 pm.  We text you as soon as we have your room is ready.

• Check-Out time is by 11 a.m. We are unable to accommodate late check outs from your room but you are more than welcome to relax in our common areas including the spa/patio area after check out.

• No pets are allowed. Anyone who attempts to sneak animals into their room will be charged a minimum of $150 cleaning fee + any damages.

• We are a smoke free property. Smoking, burning of candles or incense is not permitted. Smoking is  permitted in a designated area outside in the courtyard garden away from the main building. Anyone who smokes or burns anything that causes off odors in their room will be charged a MINIMUM  $150 cleaning fee.

• Wireless internet access is included in the price but is not guaranteed. We are in a rural area with good internet access but we can not guarantee your device will connect to our system or that it will be available 100% of the time.

• All gift certificates and discounts must be redeemed at time of booking.

 • Guests are responsible for any damages they or their visitors incur.

• Cancellations require 15 days notice prior to your arrival date. If your booking is for 3 or more rooms or for more than 5 days, cancellations require 30 days notice prior to arrival. If the cancellation is made prior to the required time, the charged amount will be refunded, less a $30 per room cancellation fee.  There will be no credit issued for changes in group size, room size or length of stay if made within 15 (fifteen) / 30 (thirty) days of your arrival. If you must shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.  No refunds can be issued without the proper 15 day or more notice to be fair and consistent with all our Guests. Sadly, even in cases of an emergency, we cannot issue refunds unless proper notice occurs. 

• 50% of the total charges will be charged to your credit card on the day of your booking and the balance will be charged to your credit card 15, of if applicable, 30 days prior to your arrival. If it is a one night booking, 100% of the room charge will be charged to your credit card at the time of booking. If the booking is made within 15, or if applicable, 30 days prior to your arrival date, 100% of the room charge will be charged to your credit card at the time of the booking.